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  1. ⚡ Systems for performance. Not motivation. Instant access. ⚡

Refund Policy

Effective Date: 25 April 2026

At Burnt Performance, we stand behind the quality of our digital systems and the value they provide.

Because all products are delivered instantly in digital format, this policy outlines when refunds may and may not be granted.

1. Digital Product Policy (Important)

All Burnt Performance products are digital downloads.

This means:

  • No physical items are shipped
  • Access is granted immediately after purchase
  • Products cannot be “returned” once accessed

For this reason, all sales are generally final.

2. When Refunds May Be Granted

We will issue a refund under the following conditions:

✅ Non-Delivery of Product

  • You were charged but did not receive access
  • You contacted support and the issue could not be resolved

✅ Technical Issues

  • A verified technical problem prevents you from accessing the product
  • Our support team is unable to resolve the issue

✅ Duplicate Purchase

  • You accidentally purchased the same product more than once

3. When Refunds Will NOT Be Granted

Refunds will not be issued for:

  • Change of mind after purchase
  • Lack of results (results depend on execution)
  • Misunderstanding of product content
  • Failure to read the product description before purchase
  • Incorrect email entered at checkout (we will still help resend access)
  • Downloaded, accessed, or partially used products

4. Support First Approach (Conversion Booster)

If you’re experiencing any issues, we encourage you to contact us first.

We are committed to:

  • Resolving access problems quickly
  • Assisting with product usage where possible
  • Ensuring you receive what you paid for

Most issues can be resolved without the need for a refund.

5. Refund Request Process

To request a refund, contact us within 7 days of purchase with:

  • Your full name
  • Email used at checkout
  • Order number or proof of payment
  • A clear description of the issue

Send requests to:

📧 burntperformancesa@gmail.com
📱 070 339 5082

6. Processing of Refunds

If approved:

  • Refunds will be processed via your original payment method
  • Processing time may take 5–10 business days depending on your provider

7. Chargebacks & Disputes

Before initiating a chargeback, please contact us.

Filing a chargeback without contacting support may result in:

  • Suspension of access to products
  • Restriction from future purchases

We are committed to resolving issues fairly and quickly.

8. Our Commitment to You

We don’t rely on hype.

We build structured systems designed for real execution.

If there’s a genuine issue with delivery or access — we will fix it.

⚡ Final Note

You’re not buying information.
You’re buying structure.

Make sure you’re ready to apply it.

9. Contact

For refund requests or support:

Burnt Performance
🌐 Website: burntperformance.co.za
📧 Email: burntperformancesa@gmail.com
📱 Phone / WhatsApp: 070 339 5082